GENERAL CONDITIONS OF SALE (CGV)

The customer acknowledges having read, at the time of placing the order, the specific conditions of sale stated on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relationship between Rives collection and its customer, both parties accepting them without reservation. These general conditions of sale will prevail over any other conditions appearing in any other document, unless prior, express and written waiver.

Products

The products and services offered on the site are described as accurately as possible. However, errors or omissions may occur.

Price

The price is expressed in euros. The price indicated on the product sheets does not include transport. The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for France and EEC countries. This price includes the price of the products, handling, packaging and storage costs, transport and commissioning costs.

Delivery

After order confirmation, Rives Collections undertakes to deliver to its carrier all the references ordered by the buyer. This carrier is contractually bound with Rives Collections to deliver the order to the buyer's address. In the case of transport using the so-called cash on delivery system, the customer undertakes to pay the carrier or its representative the full amount indicated during the order confirmation. All orders placed with Rives Collections are intended for the personal use of customers; customers or recipients of the products are prohibited from any partial or total resale of the products. Rives Collections therefore disclaims any legal liability if the customer does not pay the taxes. Any delays do not entitle the buyer to claim damages. In the event of apparent defects, the buyer has the right to return the product under the conditions provided in this document. War, riots, fires, strikes, accidents, pandemics, health disasters, and the impossibility of obtaining supplies are considered force majeure events that relieve the seller of their obligation to deliver. Goods always travel at the recipient's risk. Always check your package upon arrival. You must notify the carrier of any missing or damaged items upon delivery.

Payment

Automatic recording systems are considered proof of the nature, content, and date of the order. Rives Collection confirms acceptance of the order to the customer at the email address provided by the customer. The sale will only be concluded upon confirmation of the order. Rives Collection reserves the right to cancel any order from a customer with whom there is a dispute regarding the payment of a previous order. The information provided by the buyer when placing the order is binding on the buyer: in the event of an error in the recipient's contact details, the seller cannot be held responsible for any inability to deliver the product.

The price charged to the customer is the price indicated on the order confirmation sent by Rives Collections. The price of the products is payable in cash on the day the order is actually placed. Payment is made by credit card bearing the CB logo. The transaction is secured thanks to Shopify Payments. This is currently the standard. At no time does Rives Collections have access to your banking information; payment is made directly on the bank's secure platform (at the end of the order process in "my cart"), and Rives Collections does not have access to your banking information.

Withdrawal

In accordance with Article L.121-16 et seq. of the French Consumer Code, the consumer has a period of 14 days from the date of delivery of their order to return any item that does not suit them and request an exchange or refund without penalty, except for return shipping costs. All returns must be sent in their original packaging (tissue paper and cardboard tube) to protect the product. Rives Collections reserves the right to refuse a return if it has not been made in good conditions and the product arrives damaged. In this case, an email with a photo will be sent to you. The customer can have their product returned at their own expense.

Guarantee

In all cases, Rives Collections cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of receipt. Rives Collection's liability is systematically limited to the value of the product in question, value on its date of sale, without any possibility of recourse against the brand or the company producing the product. In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Art. 1625 et seq. of the Civil Code). Provided that the buyer proves the hidden defect, the seller must legally repair all the consequences (Art. 1641 et seq. of the Civil Code); if the buyer goes to court, he must do so within a "short period" of time from the discovery of the hidden defect (Art. 1648 of the Civil Code).

Disputes

This contract is subject to French law. Rives collection cannot be held responsible for damages of any kind, whether material, immaterial or physical, which could result from a malfunction or misuse of the products sold. The same applies to any modifications to the products resulting from the manufacturers. The liability of Rives collections will, in any event, be limited to the amount of the order and cannot be called into question for simple errors or omissions which could have remained despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of: a professional association in the sector, a consumer association or any other advisor of his choice. It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the assessment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller.

Personal data

The provision of personal information collected for the purposes of distance selling is mandatory, as this information is essential for processing and delivering orders, preparing invoices and warranty contracts. Failure to provide this information will result in the order not being validated. In accordance with the French Data Protection Act, the processing of personal information relating to customers has been declared to the French National Commission for Data Protection (CNIL). The customer has (Article 34 of the Act of 6 January 1978) a right to access, modify, rectify and delete data concerning them, which they can exercise with Rives collection.

LEGAL NOTICES

Rives collections is a micro-enterprise in the name of Thomas De Almeida in the premises of 6 Boulevard Gambetta in Grenoble with registration number:

The site is hosted by SHOPIFY FRANCE.

All content on the site is the exclusive property of Rives Collections, unless otherwise stated. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, hypertext links to the site are authorized without specific requests.

For any questions or complaints, you can contact us at the following address : rives.collections@gmail.com